Return and Refund Policy

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a 30-day return period from the date of delivery.

• Eligibility: Items must be unused, in their original condition, and with all tags and packaging intact.
• Non-Returnable Items: Clearance items, personalized products.
• Return Process: To initiate a return, contact our customer service team at tramastluggage.com with your order number and reason for the return. We’ll provide you with a return authorization and instructions.

2. Refunds

• Processing Time: Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund and cover any return shipping costs.

4. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to our customer service team at tramastluggage@gmail.com or 0813 167 0062.